Items that are unopened & in resalable condition are returnable 30 days from purchase, except for specific, non-returnable items, such as DVDs.  However, if a product is defective it can be returned, even if it was opened, within 30 days of purchase. Restocking fees may apply

• Returns < $100 retail unopened & in resalable condition: complete returns with no fees other than the original shipping & handling. Auto Ship Savings Club orders must be returned as an entire monthly set.
• Returns > $100 retail unopened & in resalable condition: 15% restocking fee plus original S&H.
• Artisan-made items at any price: whether they were originally purchased as kits or not, these returns are subject to a 20% restocking fee plus original S&H.

To return an item to Stella & Dot, send your items to:

Stella & Dot
1860 El Camino Real Ste 420
Burlingame CA 94010

A return request can only be created when for products returned within 30 days of purchase.
Please include your original invoice if one was received or forward a copy of your order confirmation email. If relevant, include the party date and hostess name associated with your order.  Send your items insured and make sure your shipment is traceable. We can not be responsible for not traceable items that do not arrive in our office. We also recommend you insure your items, as we can not be responsible for items that arrive damaged. If you have questions, please email us or call us at 1-800-920-5893